has been published in the BO.CSIC (*) the president CSIC resolution approving the Plan of Management Quality of the State Agency for 2010-2011 CSIC.
appear collected the work on assessing the quality of Library Network in Program 3: Quality of scientific and technical services, particularly in Sub-3b: Quality in the Department of Scientific and libraries, main results are the list of indicators , already published and which will be launched in the first half of 2011, and satisfaction surveys will be part of the work to develop in 2011. On the other hand, the work associated with the Service Charter and Complaints and suggestions do not appear independently to join mainstream programs CSIC, ie within the program No. 8 and 11, Service Letters and Complaints and suggestions regarding .
From the Quality Unit of the CSIC report, moreover, that the Plan has already been sent to the directors and managers of centers and institutes for information, collaboration and implementation.
Tasks related to quality, measurement, evaluation and implementation march are part of everyday for all the CSIC Library Network, as part thereof, involved with the elements that are reflected in this Plan.
(*) Restricted Access
appear collected the work on assessing the quality of Library Network in Program 3: Quality of scientific and technical services, particularly in Sub-3b: Quality in the Department of Scientific and libraries, main results are the list of indicators , already published and which will be launched in the first half of 2011, and satisfaction surveys will be part of the work to develop in 2011. On the other hand, the work associated with the Service Charter and Complaints and suggestions do not appear independently to join mainstream programs CSIC, ie within the program No. 8 and 11, Service Letters and Complaints and suggestions regarding .
From the Quality Unit of the CSIC report, moreover, that the Plan has already been sent to the directors and managers of centers and institutes for information, collaboration and implementation.
Tasks related to quality, measurement, evaluation and implementation march are part of everyday for all the CSIC Library Network, as part thereof, involved with the elements that are reflected in this Plan.
(*) Restricted Access
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